Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of VeVaMart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.vevamart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The cases are very pleasant to the touch and the colors are simply charming
very nice silicone case 100% Original recommend for everyone
The cover came for a month. The quality is excellent, but the color is not so
Pretty pastel colors
Arrived fast and fits well in my A51, giving it a more up to date look.
The cover is excellent, the color is slightly different, slightly darker, but everything came up, the purchase is happy.
Delivery to Ukraine (Kiev) took 28 days. The cover perfectly sat on the phone, all the holes match. The buttons are pressed gently. The color is very beautiful, it looks like Tiffany, paler than in the photo of the store. Slightly remain fingerprints, but not critical-almost not visible.
The buttons match perfectly, they are pressed easily. The product corresponds to the description, there is a smell, but I'm sure that it will fade. The case changes the appearance, the smartphone becomes more angular. Slightly slippery, because of the smoothness of the plastic With the store did not communicate, but for the speed of sending 5 stars
It's been a long time, but... Quality is super. I bought a powder pink))) gentle NYD. On the Samsung S21 came color as in the photo
excelente produto,bem macio.
A beautiful cover, corresponds to the description. The size approached, all the holes match. Delivery 3 weeks to the Tula region.
I loved it. It looks perfect.
Just. I will order it yet did not expect but the quality is excellent and the feeling is so pleasant. Came quickly for this separate respect))) order 29.10 came 16.11. I put 5 stars I advise the store.
заказ пришёл через три недели. резиновый жёсткий, приятный на ощущениям. на нот 10 смол отлично подходит. Из-за чехла не чувствуются изгибы по бокам
Not quite matte, a little slippery, but for their money is not bad
The cover came quickly enough. To the phone went perfectly.
✌♂️
I'm just shocked how cool he is: + Rubberized coating close to the touch state + In the form of a square corner of the aifonite + Chet like even magnetic + Cloth backing + Quality of casting without burrs
Great case. The color is super, the phone sits perfectly. Protection around the perimeter of the phone with a rim from chips, scratches and dust. Free access to the functions of the phone. Holes in the case provide access to all the possibilities of the gadget. Fairly dense material. Delivery before time. To the order I recommend. Thank you.
Отличный чехол! Точно, как на фото! Спасибо продавцу!
The goods went very long, that even the buyer's protection ended and I managed to open a dispute. but the good case came to the Mail and was safely received. What I want to say: quality supeskoe! The cover became thicker, but it's nice to hold in his hands, the keys and connectors match. Looks very Capital. To buy I advise!
Note ten in just four key Fitting well and grip cold Okey For domestic logistics slow in four key Photographer arrived on the one in reference to be shipping Ohm.
2 weeks in postomat Quality is good, nice in hands, tight, it's good I think the color is green and slightly darker
Cutouts are accurate, quality plastic.
Cool cover. I ordered several pieces. Sits on the phone perfectly. Fast shipping. The color corresponds to the photo of the producer, I do not really get to pass the color. I recommend the product and producer.