Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of VeVaMart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.vevamart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The cover of the child was very pleased. Thank you to the store for speed. The parcel came before the specified period. Advise)
The only problem was the days of delay in the arrival of the product.
Excellent durable cover, camera plug moves tight.
Great case. Quality. It's worth your money. Took on 11 about the Mach and ideally entered the cover.
Ordered on 11.11 and received on 3.12
Very high quality cover. The store many thanks everywhere I put five stars and recommend for further purchases.
Excellent case, the child is happy!!
item arrived in the country , take longer period but its here already , thank you store
PHENOMENAL SELLER☆☆★Matched perfectly to the description. Seller sent soon after I made the payment. Received in 60 days. Awesome phone case. Very pleased and happy with this purchase. ~✿•Thank You•✿~
Not to try, but it looks good, I'll leave further comments later. He arrived in less than a month.
Everything has come, the parcel has been packed with others but everything is whole although it is packed badly
Fast compliant and very good value super case for iPhone 12 Thank you to the store-:))))
Пришло раньше чем ожидалось, спасибо продавцу за быструю отправку, отвечал на вопросы своевременно . Рекомендую
My order arrived before the specified time, good store, the package was well packed. Thank you
The case came Small, returned the money
We are super, came garnoi yakoti, yaskrava koloru and for 13 dniv, I recommend.
The cover corresponds fully to the description. Very beautiful. Only the curtain for the camera is very tight.
Produkt bardzo wyskokiej jakości
The cover does not fit 11 pro. Very small. I can't advise you.
Normal cover without any damage, the smell has no
Looks very nice, top quality, durable, it's fast
Excellent cover, sat well in the hand lies comfortably, does not slip
It came within a month in Kiev, like everything as in the photo
Exactly as in the description and in the photo, a tight window for the camera, but it's not scary. Thank you store.
The product is equal to the image, protects very well and does not look rough. Just the grating for the camera is a little hard to open and close. But the quality and aesthetics are excellent.