Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of VeVaMart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.vevamart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods came quickly, in time. the quality is perfect. the pattern is also well printed
In general, I really like it, it came up to a month, I'm happy!)
The goods priyshov nazrava shvidshe declared the hour is fine! All Garno packed and went
Bright, good cover)
Cool cover, came for two weeks in Nikolaev! I'm very pleased, I did not communicate with the store
Чехол красивый. Взяла на телефон розового цвета, не очень сочитается, но это уже мой косяк)
The cover went for a very long time, I already forgot about it)) the quality is quite normal for my price, the butterflies will quickly be lost, it's clear at once)))
Everything is super, it came much earlier, everything is like in the description. Thank you very much to the store, I will order more
Шёл почти месяц
Very beautiful! I'm delighted. Quickly delivered. I did not think that they would deliver so quickly. I advise this store. Order from them.
Normal cover. Approached the size, holes in place ahaha. Delivery in general is fast (came earlier than indicated)
Well packed, went about a month, the print is beautiful and clear, it's good to bend, without defects
Ordered 02.11 came 19.11 to Kiev, delivery is quite fast, good quality cover, purchase is satisfied
Super bonita
Чехол хороший , шёл 1,5 месяца до ярославской области , рисунок тоже хороший , хорошо упакован , без запаха , отслеживался, я довольна
To Omsk reached 2 months, ordered for iPhone XR, silicone case and thin, not felt on the phone, very tight, had to pull on
The product is worth it for the price the delivery was rapidisima and it is such that the photo a detail is that the material is thin and you have to be very careful when falling delivery was in exactly 2 weeks I thought it would take longer but very good the product. I recommend it
Very beautiful and thin cover. Very aesthetic. Looks a little curve but on the phone will sit perfectly 9/10
Quick communication with store. Shipping to Colombia in less than 15 days. The case has a good quality.
Very good quality cover, it took a little longer than I thought but it's come that's what's important, super elegant and fine. I love it!
I was in the Covel. Well, it's a bistro. Yakyust bombezna!!!
пришёл быстро,в хорошем качестве
Very good quality, it looks just like in the pictures.Definitely recommend
Duge like a cover, all the yak in the photo, I recommend!))
It's really beautiful, I bought it with those butterflies for a personal feeling I have towards them, very beautiful I really love her, it has very good terminations