Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of VeVaMart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.vevamart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Силиконовый хороший не должно прилепать имеются точки!
Довольна, быстро доставили и хорошое качество, тонкий. В Украину за три недели доставили
Normal. Came in three weeks. Thank you
Super! Very quickly delivered to Ukraine, the quality is excellent, on the phone with ease climbed, I recommend
Great case!
cuute
A good cover, printed qualitatively, I hope quickly does not wish
Cool cover. The pattern is clear, the cover is soft. Came in 1,5 months.
Beautiful!
Delivery well, very fast, the cover is steep)) I advise, I'll even order it))
The cover is very good, quality (all the holes in its places) and quickly enough came (for 21 days)
Beautiful case for iPhone 13 Pro! Fast delivery very happy
Chic cover. The phone will be primed at 100%, and Duge yakisniy. Delivery is close to city
Excellent cover, dense quality, came quickly. Advise!
The cover is amazing! It looks awesome) in quality-the usual silicone, inside the strange harsh to the touch coating))) in the hand of the phone in this case sits pleasantly. With the store did not communicate
Хороший чехол, мягкий, быстрая доставка.
looks exactly like the picture
Usual transparent cover. It looks good, the only thing I did not consider that on the black phone the picture will not be visible. Drawing by the way from the outside of the cover
Excellent case, fast delivery. All as in the description. Nothing sticks out, it fits tightly. Pleasant to the touch, does not slip. Recommend!
Very comfortable and cool cover. In the hand does not slip
The quality is excellent. it sits tightly on the phone. Silicone tight. drawing on the outside
Чехол классный,пришёл быстро.Только вот я не подумала,что рисунка не будет видно на чёрном телефоне
The cover is comfortable, transparent, the pattern is like embossed, rough. Picture matches.
The cover is good, but the camera does not protect, alas :(
Recommend