Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of VeVaMart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.vevamart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very gentle cover, thank you) delivery ordered 30.10-19.11 arrived. I did not communicate with the store. The packaging was soft.
Case Cool took on iPhone 11, silicone, delivery to Astana for about 3 weeks, relatively fast, purchase is satisfied, I recommend, the store did not communicate
I did not communicate with the store. Delivered in about three weeks to Odessa. The quality is good, pleasant to the touch. Excellent sat on the phone.
I ordered a cover for iPhone 11. Corresponds to the description, the quality is good. Photo attached.
This case is just perfect, pleasant to the touch and the picture is amazing, thanks to the store
Covers came in a couple of weeks. Track tracked. The quality is excellent! Good silicone, the pattern is clear
The cover surpassed all expectations. Delivery is very fast, was to arrive according to the forecast by the end of January, and came in 2,5 weeks. Quality Chic. Fairly dense, I thought that it would be thinner. Closes everything on the sides and fits tightly. Pleasant to the touch. The picture is clear and bright. Very satisfied with the purchase. Advise.
It came a bit damaged but overall it looks good. The delivery was very fast, around two weeks.
Cool cover, looks very stylish, delivery fast in a combined parcel
Cover, like a second skin. Very thin, the phone is like without a cover.
La carcasa es de excelente material, me sorprende muchísimo la calidad del producto y lo bien que vino protegida en su traslado. El diseño además es súper bonito y viene tal cual en la foto. Recomiendo mucho esta compra.
A cover of good quality, the print is printed well, I hope it will not quickly darken)
The cover is very comfortable, beautiful, good quality. Delivery and shipment is happy. With the store did not communicate, sent quickly
A good cover, but for some reason I thought that it would be denser
Covers came without defects. Good quality and with an excellent picture. Tightly sits on the phone. Purchase is very satisfied :)
Супер. Очень красивый. Но всем известно, что как защита, такие чехлы не очень. Мягкий, удобный, все кнопки хорошо нажимаются
The cover is excellent. Thin silicone. The picture is clear. Went 5-6 weeks.
The cover is very cute, came quickly enough. Silicone is dense, thick.
I came quickly. Sits well. Packed perfectly. The product corresponds to the description. Recommend.
Everything is super, goods priyshov for the city in Ukraine. Dugé to try to test the operation of the robot ukrpotti) chekli yakisleny at his reception, ale bortiki does not scream, I will not tell you 3 The store did not bother, they called shvidko!
Cool cover, came to Kiev for two or three weeks. For your money top.