Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of VeVaMart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.vevamart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is fine, the screen protects the color as in the photo in the description
Приехал за три недели в Днепр на укр почту . Качество на 4 , кнопки чуть кривые но не критично нормальный чехол за такие деньги )
The cover is thin and soft. The processing of the cutouts is quite rough, but the price of such a price was hardly worth expecting something more. Sent quickly, delivered in a couple of weeks
Thank you very much everything Perfect
A good soft case, logo on Space Gray is not visible, cameras on 13 Pro Max go flat, it's not a fact that when falling, the case will protect them And so in general, a stylish cool cover, delivery 3 weeks
Before Minsk, the parcel took 21 days, dropped into the mailbox. The cover approached, for such money norms.
El plástico no parece de mala calidad y la botonera sobresale bastante así que es fácil de pulsar . Pero habrá gente que no le gusta . Por el precio lo encuentro bastante aceptable.
Very nice case! Just like in the pics! Highly reccomend!
Good case, delivery fast!
I come in super fast and it looks pretty tough and Besides adjusting to the hand it doesn't slip.
The cover is good, but the processing of the edges is not very
Чехол неплохой, пришел за 3 недели. Но по факту он полупрозрачный темный (с затемнением), те он не прозрачный. Очень жаль, потому что я хотела, чтоб цвет телефона было видно (синий), а в чехле выглядит просто как черный.
As can be seen in the photo the product matches the photograph provided by the store is tough and quite durable. What if I see as a disadvantage is when you take the photo with flash due to the rubber protector wearing the light reflects leaving the photo a white but good piece otherwise a very good product which I recommend. A greeting
Очень хороший!
Simple and effective
Good
Good quality. I expected the transparent back
Case dotarł bez problemu, na żywo prezentuje się świetnie. W ręku trzyma się bardzo dobrze . Informuje tylko ze obudowa nie będzie chronić ekranu ponieważ jest praktycznie złomowana wraz z ekranem :) polecam
Everything is clear, and most importantly quickly
Fast shipping and delivery. Case doesn’t add much weight. Sits perfectly. All holes correspond with my device. I always buy this type of case for my phones and again I am pleased with my purchase.
Order satisfied
To Ukraine came in 2 weeks, iPhone Xs Max
The cover perfectly sat, nice, with a cover in the hand lies well
Good quality case, came quickly, I advise the store
Pakunok priyshov for the city. Chokhol is normal, all open. Pozada matovy prozory plastic.