Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of VeVaMart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.vevamart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
super nice and cute. fast delivery and the quality is great
As described on the description in the area of being quality to see over long term. Thanks to store for fast shipping.
The cover is cool, was to be delivered on January 15 but received on December 18 in Almaty.
The cover perfectly approached! Buttons are pressed perfectly! To Latvia per day 3
Thank you very much to the store very well went and quickly plastic thick and quality order from this producer is not the first time because it has good goods
Muito bom pro Custo Benefício!
Goods consistent with the description, fit for your phone. Fast shipping. Recommend Seller!!!
Very happy with case. Like the feel, comfortable to hold. Sleek.
The goods is according to the description
The order to Nur Sultan went a little more than a month. 12.11.21-20.12.21
Excellent quality, pleasant to the touch! Beautiful and pleases the eye!
Everything corresponds to the description, but the quality is not high-on one side there is a seam from the Strait of the form, one of the holes of the camera too. The surface is matte, the cover is slightly rough, it is pleasant in the hand. In general, it looks cheap, but at the same time leaves the impression that in the event of a fall, it will still save the screen.
Same as in the photo
Hi My post was already open The postman has checked phon cavar is good, livrison is not got He is a thief
Product corresponds to the description, I recommend the store
Very good product as described
A good cover, perfectly protects the phone.
Nice case. I went perfectly to the phone. In Stavropol territory, the order came in 18 days after the payment of the goods. Track tracked. Delivery mail Russia. Several orders came in one parcel. I liked the cover. Well sits in the hand. Color, as in the picture. The order value was 184 rubles. Ordered for 11.11.
Très bien envoie rapide je recommande
I came as usual, not long enough. I really liked the cover. Looks cool and the buttons are conveniently pressed. But his wife was lucky less than me-came with a defect, inside the translucent glass when making rubber sawdust! With Salvan agreed that I pay for the delivery, and he sends a new cover.
Excellent عجبني
I arrive in excellent condition, it looks great on my IPhone XR.
Came very fast. Is accurately described and the case is good.
The case fits the iPhone's shape very well. As for the side buttons, they can be driven with the minimum effort, as you are separated from the case. The touch is nice and the color combination is also.
Delivery to potomat Pyaterochka in two weeks. The cover for its money is excellent, the only negative is a strong smell, but I think it will fade. Packing is good.