Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of VeVaMart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.vevamart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The order received quickly enough, everything is very beautiful, thank you."
Arrived early, beautiful I loved!!
Very nice, but it took longer than the date stipulated to arrive.
The cover corresponds to the description, nowhere does nothing stick out, sits perfectly
Спасибо большое, качество на высоте ! :D
Delivered quickly. The cover is completely satisfied. Quality is good.
The product is exactly as in description and photos. Receiving extremely fast. Product quality. Recommend!!
The truth is very nice and it took two weeks to get to Chile my phone is also white so it looks too pretty
Good quality. Order came in 3 weeks
Quite thin, so that will not protect especially. But beautiful. With the store did not communicate
My God Linda I'm in love, very comfortable already turned my darling!! Better name than imagined think is handmade resin N know looks very, but loving arrived prissy well packed and quickly
It was about a month, it sits tightly, the price/quality, in general I recommend!
The case sat perfectly, protects the camera, but does not protect the screen. Buttons are pressed perfectly, there is protection of the charging connector. No defects. Delivery to Ukraine (Dnepr) took 13 days. I did not communicate with the store. I'm delighted with the goods! Recommend!
The cover is very beautiful and neat, in life it looks even more beautiful than in pictures
The cover is comfortable in the sock, does not slip in the hand, came in 2 weeks. Very good quality. Came up.
The cover is super, very beautiful, there is protection from the dirt of the connectors, the buttons live well, the camera could not transfer, but it is very beautiful glitters
Very beautiful cover, took still the same but pink in the summer for 10 HR, both with excellent quality!! Delivery is less than a month, there were no defects. Very durable, used the previous somewhere 3-4 months, almost not at all desired
Заказывала чехол сестрина чёрный айфон 11, приехал очень быстро, отличный , на чёрном смотрится как космос )))
Really lovely cases and super quick shipping! I can really recommend this store!
This Cape is beautiful demaaaais! Its quality is perfect also. Arrived with 24 days. Loved!
Fast and high quality. Several parcels have come at once
Just a complete delight, thank you very much, I really like it!!!
Loved the Hood personally is even more beautiful than the picture. Found the durable material. The store sent super fast and was well packaged, no defect.
Capes arrived in northern Brazil within 30 days after purchase, are beautiful and perfect
Gostei bastante do produto, bem bonita. Super recomendo.