Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of VeVaMart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.vevamart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality, but the cover is not thin
Perfect, great product, good quality magnet. Served on iPhone 11.
I order the second time from this store, the first time I took for iPhone 13 Pro Max. delivery fast, brought a courier. The cover is in the film. I recommend and the goods and the seller
Great case! Bortics act and protect the camera and glass. The magnet holds the case itself without a phone. Delivered safely and quickly.
Cover quality. The clearance is very small .. The magnet keeps it confident. I recommend the store.
The cover is not bad, but it's a pity that there is no protection for rear cameras.
Came in 16 days quality is good
The cover for the touch is good, I arranged everything Oh especially for such a price. Let's see in the future how he will behave will lose color or not. It came quickly, long ago so the parcels quickly did not come to order for 11.11
Delivery to Moscow in 12 days. Packing is crumpled, but the cover did not suffer. Both sides with protective films. Cover super in quality: Transparent, durable.
Very good case, quality, made silicone, on the phone sat perfectly, very excellent, I recommend the store!
Excellent tight cover, well sat on the phone, came in a film both from the inside and outside. Magnetic charging did not check. But it looks bomb-free! The only one, after the silicone cover is very slippery in the hands, but these are trifles!
Cover quality, magnets norms work, satisfied
The order arrived in 5 days. Ordered her husband, he is very pleased with the cover. Sits perfectly, made qualitatively.
With origom pts a lot of differences, but in general norms, I advise
Thought there were speakers on the corners for protection, but they're not there. In the rest everything is fine
Delivery to Postamat 16 days from China to Mo, cover inside and outside in film, magnetitis well
Honestly, I'm shocked about quality. It is just gorgeous!!! The tracker was not tracked, but it came quickly to Mo. I charge with original charging, it is magnetized perfectly. Works fine with 11 iPhone. I will order on the 13th.
Пришёл за 2 недели. Качественный, с двух сторон пленка, которую можно снять.
22 дня до Тулы. 350р на 13-й айманьякфон. Сел чётко, всё совпало. Камера защищена бортиком. С продавцом не общался, выпимши был. Рекомендую валить с этой планеты
С виду качество хорошее,сперва опешил думал весь царапаный,но оказалось со всех сторон он в плёнке,на айфоне 11 выглядит нормально,камеры не выступают,грани не плоские но не такие округлые как у других чехлов,то есть закос под 12 нормальный)
The product corresponds to the description. Very fast delivery. To Moscow 11 days. Super. Seller recommend.
Круто классно , плёнка снаружи и внутри . Сначала испугалась, что внутри все в царапинах, а потом оказалось, что плёнка. Чехол жёсткий , не то говно, которое за 80₽.
Received
Came the goods in 5 days, everything is perfectly packed, in a protective film the cover itself. Recommend on all 100
In general, not bad, but thick. On the sides on each side + 3-4mm