Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of VeVaMart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.vevamart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Honestly, I'm shocked about quality. It is just gorgeous!!! The tracker was not tracked, but it came quickly to Mo. I charge with original charging, it is magnetized perfectly. Works fine with 11 iPhone. I will order on the 13th.
Пришёл за 2 недели. Качественный, с двух сторон пленка, которую можно снять.
22 дня до Тулы. 350р на 13-й айманьякфон. Сел чётко, всё совпало. Камера защищена бортиком. С продавцом не общался, выпимши был. Рекомендую валить с этой планеты
С виду качество хорошее,сперва опешил думал весь царапаный,но оказалось со всех сторон он в плёнке,на айфоне 11 выглядит нормально,камеры не выступают,грани не плоские но не такие округлые как у других чехлов,то есть закос под 12 нормальный)
The product corresponds to the description. Very fast delivery. To Moscow 11 days. Super. Seller recommend.
Круто классно , плёнка снаружи и внутри . Сначала испугалась, что внутри все в царапинах, а потом оказалось, что плёнка. Чехол жёсткий , не то говно, которое за 80₽.
Received
Came the goods in 5 days, everything is perfectly packed, in a protective film the cover itself. Recommend on all 100
In general, not bad, but thick. On the sides on each side + 3-4mm
The cover came very quickly for 12 days in the Tyumen, convenient is not slippery, the corners are reinforced and yes do not forget to remove the protective film from both sides, they do not send they deliver to the apartment. Thanks store
Delivery 3 weeks, the quality is good, sat perfectly. Took on sale, I advise! On both sides, a protective film (in the photo it is not removed)
Well, for 350R just excellent protection for the phone + also with a very good magnet. The quality corresponds to the price... nothing supernatural from the cover is not worth waiting.
The cover is super! Very pleased. Hard plastic back and silicone sidewalls-very convenient. Got it all fast
Good case, silicone, delivery fast, pleased, thank you, I recommend
The magnet works, the MagSafe through the cover charges perfectly. Gain angles at the end corners of the cover. Outside, a protective film that can be removed (in my photo, the protective film is not yet removed).
A good cover, got to me in 11 days in Moscow. At delivery, the box was damaged, but the cover itself without problems, I do not think that it can spoil when delivered. On the case from the inside and on the outside of the protective film, do not forget to remove. All OK, I recommend the store.
The cover came very quickly, the store did well, sent the same day, to Moscow went 8 days, I advise everyone!
Everything is fine just like in the description. Product and store recommend. 5 Stars!!
Very high quality cover, with small sides, plastic good, store and recommend.
Sent quickly, reached the deadline, packed well. On two sides on the case is an additional protective film. I walked a couple of minutes to remove them))) in general, transparent, magnetic charging. Let's see how it will show itself in everyday mode.
Пушка бомба. Я в восторге. Буду рекомендовать друзьям. Выглядит дорого и качественно. Магнитные свойства не проверяла. Размер подошёл идеально.
Доставка оказалась очень быстрой в МО, буквально 3-5 дней. На чехле с двух сторон били наклеены защитная плёнка, после удаления которой он стал более прозрачным. Сам чехол - хорошего качества за эти деньги. Чехол покупался для 13про. Спасибо!
Delivery 14 days to Transbaikal. very fast. much better than the original by the way, here all the edging of the phone is bent, in the original part is not protected.
I went to Moscow in 3 days. Function performs, magnets are normal
Excellent case, delivery Fast. I advise.