Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of VeVaMart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.vevamart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The cover is very beautiful, the print is good, high-quality and not blurry, but the phone will not protect :( if it falls then the blow will take the phone itself, it is is
Czechool well, very cool, the printing quality is super, raised the mood :)
Chic store! Chic cases, super quality
Exact article to the photo. Very beautiful. It took 1 month and 3 days.
The cover is cool, nice material, came quite quickly.
Very nice phone case! Fit perfectly my iPhone and looks amazing. A bit slippery in comparison with usual silicone cases.
I loved it. I 'd buy it without hesitation.
Very nice case,i really love it. Only took 2weeks to arrive! I’m impresed!
Very cool, all buttons work, convenient. Recommend!
Swag.
Good quality, conveniently lies. Bosley at 7. very spectacular
Colors are not exactly the same as in the picture MDA trash
I get super fast to Colombia! The quality is excellent
GUYS BUY IT!! FOR LESS MONEY AND A GOOD QUALITY! LOVE IT
I ordered covers for myself and a friend, when I got it, I was incredibly surprised, surprised in a good way. The quality is excellent, the material is firm, the picture is bright, it sits perfectly, they also came two days earlier than the deadline, despite the fact that I ordered before the new the new I expected something much worse, the friend is also happy, both delighted! Leave positive feedback-less that I can do in gratitude to the store, I recommend to everyone
The cover is accurate to the image. It's very beautiful. It took him 1 month to arrive. Very satisfied.
Very beautiful cover and very high quality made. It is very convenient that it is like a square, thanks to this it is very convenient to hold the phone. 10/10 in general!!!
Excelente, me encanto el material y se ve muy hermoso!!!
Thank you very much store, very good quality. I liked it very much. Highly recommend:) Came to Azerbaijan 45 days like this. I didnt talked with seller.
Really amazing, the Quality is so good and the Picture looks very clear. 10/10 would really recommend it it is worth the 3 dollars. Was also shipped very fast for it coming from another country, i think it were only two weeks.
Impresion Material and quality too good just like my girlfriend's shell
Beautiful and really nice! I’ve bought from this store multiple times and it always ships in quick!
Very sturdy case, clean design. Just don’t drop it from very high cus it’ll get scratched
Excellent quality, better d elo than I expected both very good models, I love it, I have no words to describe how good it is
Very high quality cheholchik, I advise everyone!!!!<3