Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of VeVaMart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.vevamart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful cover. On the iPhone 11 sat well. Bortiki from the screen is but they do not get glass. Came without defects, smell.
Cool case
The cover came quickly. There are no questions about quality and appearance. On the iPhone 6s sat tight. I did not communicate with the store.
Muy bonita, llego el 15 días a Mexico
It came in a cute pink packaging and the cover is amazing. Love it!
Пришёл за 5 недель до Ставропольского края) все как на фото, качество очень хорошее) силикон очень плотный, есть заглушка)
Received in 1 week, good quality
Chochol dugé garniy, took on a podarunok, that's the lake on the phone I do not know, to kieeva delivery квіti and bliskitki Vidyut Duge Garno, I think so and so on
Товар соответствует описанию. Доставка до Москвы - 2,5 недели.
God is such a beauty…. Everyone is asking if I did it myself, but alas) the plug for charging is, for those who like
Trop belle
Lovely case. Gentle, pleasant to the touch. thank you very much to the store.
Looks very nice, sat down well, but the buttons are pressed not very convenient (but + for the plug of the charging connector) it's good)
This is a great product, it could be a little more protective but other than that it is so pretty and nice, FYI I’m not a bot please believe what I am saying as you would be missing out if you didn’t get this product!
I love it.
The shipping was very fast for Bulgaria. The quality is great. I am in love with this case.
I loved!! And very beautiful like!!!!! Excellent quality!
Very beautiful, the flowers are real apparently, the cover is dense, very high quality
Quickly came
Such a cute case! Looks like photos and good quality!
Linda Funda. Vendedor recomendado
I denied the cover of the dugé schvidko, for 3 types of buv at the bottom. Dugé garniy, Italian SIV, such a yak in the description. I'm selling to my uncle :)
Excellent compliant product!
Very fast delivery to Minsk. About two weeks. Thank you to the store for reliable packaging of the goods.
It's very nice.