Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of VeVaMart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.vevamart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Бомба!
The cover is simple silicone, the bear is separately glued-all fit in size. Delivery fast, almost 2 weeks earlier than the declared period has arrived
Perfeitaaa, as in picture, super fast shipping, thank you
일단 너무 이쁘거~~ 아직 곰돌이 붙여보지는 않아서 접착력은 모르겠지만|~~~ 잘 쓸게요 곰돌이 마감이 날카롭거나 그런건 없어용
It was so cute !
Perfect case I loved the bear <33
really cute i love it, material feels strong
All right, I hope the glue lasts and the bear doesn't come out, I thought it was factory glued and not that I should stick it, other than that, it looks like in the Arrived in about two weeks in Chile
Came quick, great quality and looks good
So so cute. It’s really good quality and the teddy bear griptok comes separately with adhesive on the back so you can put it on your preferred spot. Love it so much. <3
Cool, bear separately, you can put it on your forehead
いがいとじょうぶで、かわいい
9/22-10/20 a month these necklaces crisper four key cuteness
Perfect
Insanely cute
No pensé que tendrían el de iPhone 13 pro Max tan pronto pero el día que salió este móvil ya hice compra y la verdad es que me ha sorprendido ,es muy muy bonito y talla perfecta
Great case. Pop socket goes separately, can be glued on any convenient level
Item as described. Thank you.
The cover itself is good and the camera does not badly protect on 13 Pro and the bear at all something super cute take no doubt
Afigenic case, reviews for 8 iPhone was not, so I did not know what will look like. But I'm very pleased and do not regret what I took.
Hermosa carcasa
it’s exactly what the product in the picutre is, i reccomend!!! <$
Muy bonito y muy buena calidad
Very cute bear
The order came in two weeks, a cover of good quality, only the bear does not have very smooth edges, but this is not visible if you do not look after it. Very satisfied