Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of VeVaMart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.vevamart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This beautiful, I give you 10 out of 10, the material is good and I think if it protects a little it will fall or something
Wow super Happy note :)
шёл около 3 месяцев в пензу, не отслеживался, уже забыла про него и вот он пришёл. Качество превосходное, ни как у ирина конечно, но нормик, и экран не сильно прикрывает, непривычно
Arrived earlier than expected, great quality, well packed and served on my phone!
Cute
Everything is perfect and it’s nice color
I like muitoo, more beautiful than the picture up, exceeded my expectations. It took a while to get, but came 20 days before the schedule. She is not, and leaves the corners of the screen well unprotected, but I loved too. Good quality product, recommend!
Preciosa
very pretty
Чехол красивый,блестки не движутся,но я такой и ждала. На свету переливаются красиво. Сидит плотно на телефоне,приехал быстро,2 недели до Екатеринбурга всего. Раньше месяцами ждала с али.
A good and bright cover. I took my mother, she liked it. It is recommended to buy!
Llego en muy buen estado, esta igual al video y llego antes de lo acordado, encargué la funda a finales de octubre, mi pedido iba a llegar el 10 de enero y llego a finales de noviembre, lo único que no me agrado es que tengo que presionar fuerte los botones de volumen y de apagar si no los presiono fuerte no responden mis botones
It's very cute, it's like semi-hard plastic, it's just on the cell phone, like right on the edge.
So adorable. Please like this review. The 'resin' has multiple layers of glitter too.
Cute case, quality is good, delivery is fast
This product was very accurate and it’s really cute. i chose pink and i live the colour
i like the good package
Very beautiful cover, went almost 2 months
The product is wonderful, exactly as described! I loved! Super recommend!!
Excellent conditions, arrived earlier than expected and is perfect.
The cover is just awesome, for a long time it was true .. And there are no minuses, except that it stinks a little
Live even better than even in the photo, super flicker, very beautiful! Super fast delivery in a week almost, I recommend it!
Cute. Look like the picture
Delivery fast case quality recommend
Чехол отличный. Качество супер.