Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of VeVaMart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.vevamart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The order went to Ukraine for a little less than a month, received the parcel on ukrmail. Cover of good quality, everything corresponds to the description. At 11 iPhone sat perfectly. Material-transparent silicone, not thin but not hard. Side volume buttons smoothly switch. Behind the plastic moving insert, which protects the camera from damage (sometimes you have to move with an effort) and a folding ring-holder. The case is super very convenient to use
While waiting for the phone itself))
Quality is average, but generally not bad, I recommend
Fast shipping recommend
Excellent cover, ideally sat down. Without unnecessary smells. Ordered 8.11, came 18.11. I did not communicate with the store. Definitely recommend
The cover is good, though the shutter for the camera had to be inserted itself, as it is hard to move. The ring opens only down (personally I'm comfortable) glued well. The buttons are pressed smoothly
Pozunonok on the chamber dugé pogano walk, plus a ring to squeak and it is important to go on The View afigenno
The cover came in almost 1,5 months. I thought I 'd never wait. But he is like in the picture, the silicone is dense, I like it)))))))))))
Very cute, good quality silicone. The flip cover sliding could be better but does anyway its duty in protecting the cameras.
Hull received, very very satisfied with the quality, received well before the date announce I recommend
Good afternoon. Got a cover. There are a few questions and moments. The buttons of sound and lock did not work until they got color inserts from them, and in the end there are holes now. I understand they don't have to get out of there usually. The finger holder after a couple of times its opening is no longer closed tightly and hang out a little, and I just put the cover on the phone... in general, the cover itself is is is and suitable for the color of the phone. I arrived quickly, less than a month. There was a problem with the delivery of the cover to the Post Office, the cover went to different offices and almost lost because it was indicated in the tracking that there was a delivery error, after a couple of days it came SMS that the cover returned to my compartment and you can pick up to call, but this is the fault of the post of Ukraine)
I arrive very fast and feel good quality material
A good simple cover, came in 20 days
All as in the description, delivery month.
Very good
Chegou rápido. Qualidade boa, única coisa que não gostei é que o anel não é giratório. Mas o resto tudo ok.
Good silicone case. The ring opens only down. The lock on the camera is very tight, because of which it is uncomfortable to open and close each time, and this is, like, one of its main functions
чехол хороший, но пришел без одной кнопки громкости :(
Came a little longer than written, came up perfectly. The camera does not scratch, the ring is in black good and in white it eats and not very pleasant sound but not critical
Amazing! 10/10 I fully recommend it! Good quality for the price! It was accurate to the product description and photo! Delivery was quick! Thank you store, for sure will order again!
It's been two weeks. I somehow thought that it was plastic, but it turned out to be silicone. So even better) when it is not dressed on the phone, then a little flimsy. I even fell off the shutter for the camera (put it back). When you already dress, then everything sits well) beautiful and this ring is convenient
Дошло за 4 недели. Неплохой.
Cool transparent cheholchik
The product is great. It was as decribed. The case is silicon and not thin. Ggreat for the money and pretty fast shipping. I recommend.
Like the pictures