Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of VeVaMart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.vevamart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool cover, stuck tight, I'm happy! INST: reychue _ it was 18 days by the way to Irkutsk
The cover is super!!!! Was delighted, the quality is cool!!!!!!!!!
The quality is impressive looks hand-painted, I definitely recommend it.
The product meets expectations, excellent quality.
Ляпота. Качество - пушка,прочный,переливается на свету. Единственное,нужно держать крепко телефон,так как немного скользит из-за глянцевой поверхности. До Тулы шло 26 дней в 5post вместе с другими посылками. Отслеживалось
I arrive in 2 weeks and this super father comes just like in the picture
I love it , so accurate, also the fabric is very protective you can feel that your phone will be protected .
It is of a very nice and hard material to protect your mobile, excellent purchase
It arrived later than expected and it was a little bent, but it fits well with the phone and it was packed well
The cover is certainly cool, but it came in 2 months.
absolutely beautiful and looks like in the description, the only thing that bothers me a bit it the black trim on the side but it’s still so amazing for the price
Me gustó mucho la calidad de la imagen, es muy buena, y la funda es lo suficiente rígida para proteger el celular
The blue effect with the light 20/20 I approve I validate
Fast shipping, good quality and they fit perfectly, thank you<3
todo bien
Безумно классный, красивый и удобный чехол, для любителей аниме тем более самое то
It's amazing! It arrived long before the established time, I loved it and it shines too much <3
Really good quality, very shiny and I love them they fit my iPhone XS Max perfectly and look amazing
Amazing quality
this is definitely one of the prettiest things ive ever bought. absolutely worth it! shipping was also quick, took about two weeks
In person she's more wonderful than she looks, she's very pretty
Very nice case, is made from quality material, doesn’t look cheap like most cases for this good price. Fits well on the phone and the buttons. The picture in the back is done nicely, just like shown by store. Shipping was very fast (2 weeks) and there were no problems or hold ups. Overall I’m very satisfied with this product and can recommend this seller. 10/10
Super cover! Came quite quickly, well packed. Very beautifully overflows, I hope it will not be very scratched.
Exactly what I thought it’d be. Took a little less than a month to ship to Canada. Backing is smooth and shiny. Case is a little bit raised over the screen, so it provides a little bit of protection but not a lot if that’s what you’re looking for.
Very beautiful. Maybe will scratch quickly (