Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of VeVaMart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.vevamart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
이쁜데 안에 얼룩이 들어갔네. 걍 문신 곰돌이라 생각하고 씀. 유니크하고 귀엽네
this is so cute
Cuter. 햐 즤 먆 Winnie part for this shank 갺 냟 than with the Reykjavik women 솅 each is rather than now Bonnie 꽈 죦 put it down 낧 cards monotony capped 봟
This pleased women ㅋ ㅋ ㅋ ㅋ ㅋ ㅋ cheap well 삿 four women working day Winnie for some branded under the tongue in… ㅠ Oi ㅠ product wrong
Clear case once too well, Arthur glittered patting! Korea Tiger clear only in Sala, once buy cloth circle samsung used processing component old transparent case is not!! Here is the grip stock cute Winnie do once the condition ali in should be items random ㅋ ㅋ accident or did the Alexandria nowadays a star in a lot of this is case so amazing and root as do the ㅎ ㅎ
-The order, november 26th in rated ^^~* clean is original example you
Very cute and high quality! Thank you so much!
Igual a la foto, eso si fijense de pegar bien al centro el oso porque me quedo muy abajo y es un poco incómodo, pero fue error mio
Strange cover. But norms) is not very convenient anyway.
Excelente
Duge is pre-war, Uncle)
товар точно по описанию,продовца рекомендую.
Hermosooo, it's the same as the picture and it came in fast, only the case is a little thin
Shipping Think rather quickly grew well received on Christmas Day. is something pleasing and fully cuteness working day Winnie backsides finish is rounded, Cotton was the ten dead wrong, you best would be equal to careful will still use a sound
I charm everything just as they described the product, it comes fast and very reliable
The cover is beautiful, the bear too. However, on the case an incomprehensible Gray piece that does not remove, and a bear with bubbles (
Swirls bun with dbm0 was a type
Dark circles のぶ bun is swirls bun with dbm0 ぷでおどろいた want.
The cover is good, but the holder is a bear, in part of the accordion cracked (print, let's see how much is enough. I got a cover in three weeks.
Very nice stuff. Nice case. The bear is not soft. Heavy. It's good. I came quickly. I did not communicate with the store.
The cover is very beautiful, the popsoket is cute, it went 2,5 weeks through the savings Post to Hmao
nice sturdy case and cute bear just like pic. came fast too
Очень хороший чехол, дошёл быстро, мишка целый, всё аккуратно
Très bonne qualité trop contente
The cover really liked, the quality is super, sat well, the bear is also super, well attached! Delivery fast! Thank you