Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of VeVaMart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.vevamart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Хороший чехол ,цвет как на фото продовца . Пришел быстро , две недели .
My Hood got everything right, great store excellent material can trust.
Super cover, I'm delighted! Even better than in the photo, right now I will order a few more!!!
Cute cheholchik))) on Note 8 Samsung soldol well, sat tight, all side rocking chairs work perfectly. I'm confused only by the window in the photo of the camera I'm afraid to wipe such holes will not be possible. I did not communicate with the store.
Good quality, made to the touch, sat perfectly. Sent fast.
I ordered not myself, but for a gift. So I do not know how it will look. But the quality I like)
Samsung S10 +, delivered quickly, came up perfectly, I'm delighted.
Great case. Good value for money. The material is very pleasant to the touch, it looks like a strap from Apple Watch. The color is smoky green. On Samsung S9 Plus sat down in size. Without seams and joints.
The cover came quite quickly. The color is slightly paler than in the photo, but it suits me.
I've received the product today. Correctly, it has been taken 27days to deliever to South Korea. Considering average shipping period is 40, I think the delivery is quite fast. The quality is more better than I've expexted. I chose the grey colour, but actually it looks like dark purple. Think about this when you choose the colour.
Not a bad cover, suitable for all connectors and cameras. Fully corresponds to the description. But it looks very massive. Strongly bulges at the screen. Probably not bad, better protection. But I love more compact. In general, there are no complaints-a good bumper
The case is ideal for a phone model. Nothing prevents the camera.
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Took 16 days very fast looks like the pics it didn't go very well with my glass screen protector but other than that is great.
Nice colour. Perfect fit. Non slip. As described. Reccomend.
Good cover. Rigid and good quality.
The cover is cool. But absolutely not white. Came before the promised deadline.
Went very long, and so norms
The parcel was not tracked. To the touch is pleasant, a little not tightly sits. Non slippery
The cover is different in color. Blue came. I don't care. The cover came up, sits tightly, itself rigid, the Wall is inner fabric, which I really like. The flash does not shine cover, thin enough
Covers came in three weeks. Track tracked. Dense plastic, quite voluminous
Received just under over month later. Absolutely amazing cover, highly recommended. Somehow tge phone feels even thinner and lighter. The grip is amazing, I also like the color. My only problem is, the buttons aren’t as clicky as I thought they would be.
Exactly like the ad. And the finish material is better than expected! Was perfect!
Goods prishol 39 days everything is fine, super, goods are OK, good packing, I like it, thanks to the store.
다소 사용시 표면 색상이 빨리 변해요. 얼룩이 잘 묻어나요. 그냥 가성비로 생각하시면 될듯 하네요.