Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of VeVaMart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.vevamart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The cover is good, but the connectors are cut Krivo, the speakers and the flash do not converge.
Excellent case, everything came up
Брала у этого же продавца чехлы на свой 6s, качество у них классное, поэтому взяла снова на 13 про Макс. Внутри мягкий, снаружи приятный на ощупь, не тормозит движение когда в карман засовываешь. Сверху немного закрывает экран, что хорошо. А для камер лучше взять стёкла или не класть телефон камерами вниз. Пришёл быстро, за 2 недели в Москву. Объединили с другим заказом. Сделан аккуратно. Сидит плотно.
Perfecto
I got to Moscow on the 4th week since the order. I order not the first time, the price/quality suits, for half a year is enough.
Amazing cover! I'm delighted! Delivery to Krasnodar for 12 days, the price is super! Immediately ordered a couple more!
The cover is not bad, but the phone is thin even with it. It is easy to put on despite the fact that the bottom is closed. I thought it would be with a logo, it is usually not depicted in the description, but it's not fundamental, it looks beautiful. It is unlikely that it will break around the edges, like ordinary applev covers with microfiber.
Суперский чехол!
Very quickly came, less than 3 weeks. Quality is super!
Классный чехол! Цвет - насыщенный красный, фотография не передает цвет.
As many times in the past, again really good cases!
I order covers in this store for a long time! Always good! The only thing, before there were steep packages, and now without them) the covers are excellent, but over time they get dirty and do not wash. But this is not critical, since the price is small and you can order more. Delivery was on time declared when buying.
I ordered purple but that’s the color I got, everything else is perfect.
Cool, quality cover))
Fast delivery. Ok quality. Doesn’t cover the the edges very well.
Inside, not soft coating, but plastic. The protection is weak, does not even close the phone completely
The color is paler than in the photo, pleasant to the touch, norms.
Чехол хороший. Отправили быстро. Рекомендую
Just top for this money! Quality is super! Tightly sits, the cover itself is also super quality! Color interesting. I'll take them now! Delivery to Moscow is less than 2 weeks.
Fast Delivery
As I expected! It’s true to describing
Love it ! Ordering more soon !
The cover is soft, thin, neat, the color is beautiful, went a long time, did not communicate with the store
Very beautiful and pleasant. Perfect Fit
Everything is super. Not the first time I order, the quality price is good, the store quickly sends, fast delivery.