Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of VeVaMart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.vevamart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The cover is super! Very realistic, match with photo 99%, workmanship at the level, on the iPhone 8 sat perfectly, all holes and buttons in place, does not fly off, the edges do not crash! Recommend!
Excellent, beautiful cover. the color is not black, but deep chocolate. I sat on the phone iPhone 12 Pro Max well. The paint is not printed on the hands. The cover does not slip in the palm of your hand. Completely satisfied with the purchase, the store sent on time, came the parcel clearly in the promised time. Thank you for the goods).
Very cool cover, sat perfectly, and the print itself is voluminous. Before Kharkov went about a month. Purchase was satisfied)
Two weeks before Moscow. The quality of the goods was satisfied. I will order more :)
Заказ сделал 11.11, получил 12.12. Продавец отправил посылку на следующий день. Чехол соответствует описанию, на телефон сел хорошо. Все отверстия совпадают. Покупал для дочери, ей чехол понравился. Покупкой доволен, продавца рекомендую.
Товар пришёл очень быстро. Качественный и красивый чехол. Спасибо большое продавцу. Я довольна. Он как картина художника написанная пасочными красками. Восторг!!!
Thin, the buttons are well pressed, came up perfectly. For the screen does not perform, the back panel is voluminous. They did not communicate with the store. 24.10 paid the goods, 13.11 took from the mailbox. Track tracked
Fast. Qualitatively. All the holes fit perfectly.
Everything corresponds, the cover is pleasant to the touch, high-quality
Very beautiful, came for half a month, the quality is good
Чехол доставили в МО меньше чем за 2 недели . Соответсвует описанию, к заказу рекомендую
Excellent cover, approached, but consider that this is just a picture with individual convex elements
A really nice case! High quality material, all the buttons work with it on :) I recommend it!
All OK. Recommend.
The cover is good. But I expected the mountains to be voluminous, and this is just a printed drawing.
I love it, it is comfortable, practice and love the design, I arrive well and for the iPhone model I use, they sent it before the date, thanks! Super recommended product
Very long went, while I waited for a month already lost hope to wait and bought on the ozone, and on the trail the day came: ') the case itself is very beautiful and convenient,
Beautiful cover, buttons pressed gently
Cool cover. Quality is satisfied, went for a month plus/minus, but given the New Year's holidays and sales, it's OK!