Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of VeVaMart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.vevamart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool case, there was no strap, but I had it from an old phone. Qualitatively
I ordered a cover on August 24, came on September 3. Good quality, on the phone sits tightly, inside the cover in place of the screws well-glued soft plugs, the phone will not scratch; the screws are also tightly fastened. Buttons are pressed normally. The cover itself is matte, the drawings are glossy, the volumetric figures are tightly glued. The strap is as good quality, adjustable, the fasteners of the strap are strong, in idea, keep should be normal. In general, I'm happy, the quality of the goods is good, the delivery is fast, I can recommend to the order.
Excellent case, convenient to hold the phone
Muitoo beautiful, great quality, arrived super fast in Brazil I live in ES, found very fast worth us, the store and helpful, then loved * _ *
It's very pretty and good quality, just as I expected
Чехол безумно крутой,не считая того,что крепление у ремешка серебрянные,а на чехле золотые…НО самое не приятное,что чехол шёл ОООЧЕНЬ долго и не отслеживалось никак( Продавец на сообщения не отвечал
The bottom Bolt is not the first freshness, all scratched
Just perfect!!! Very fast delivery, super quality!! So happy!!
I don’t think that picture will last long for this price. But looks nice)
Above all praise! Very good quality, the color is soft pink, the photo does not transmit! My daughter is delighted!! Thank you store!
Perfect Hood super tough material, beautiful buying more future
Excelent quality
My niece is happy with the case, good quality a, good packing and all perfect: 3 Super recommended I write for the coins hahaha
The order came in time. Quality is good. Seller recommend
Like photo. Delivery came early and in good condition. Super indicate
Corresponds to the description. The cover is tight. Behind the holder is also dense. I will not risk wearing a strap on a strap, I use a strap for something else. Happy with the purchase)
Fast shipping!!!
Ordered on July 14. The parcel arrived on July 28. Earlier than the stated deadline. Very convenient, all my orders from different stores delivered at once, in one package. Track number was tracked. I did not communicate with the seller. The cover is chic, as in the photo and correspond to the description, fastening the strap is reliable. Inside the cover, the screws are closed with soft plugs, so your phone will not be scratched. Lock and volume buttons are convenient to press, holes for speakers and cameras in their places. With a strap, it turned out to be very convenient, I was afraid that it would fall or not hold on, but all my fears were in vain. And a small, silicone strap from behind can be used as a stand and it perfectly copes with this task. The drawings on the case are made soundly, I do not know how they were applied to the cover, but they clearly will not be erased and not scratched. Cherries and rainbow are almost deliberately glued to the strap, so do not worry about it. The only thing that the cover came
Good quality and very funny cover, it has arrived earlier than agreed.
In my region, the goods came quickly. I didn't even expect it. Three weeks. Unlike other goods that have ordered earlier and have not yet come. I recommend the store.
Hood of great quality and beautiful.
Arrival in time, good material and super cute. It's like silicon type and the strap is fabric, it looks very pretty
Very beautiful cover! Shipping fast. I'll order more here.
Arrived in 12 days. Quality is good! Looks just like on the picture. Has a strap for a better grip.
Beauty, came quickly