Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of VeVaMart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.vevamart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
So, I enjoyed the Hood material seems to have a very good durability, and yet arrived very fast.
Product good quality, well packed and arrived without blemish.
The goods are satisfied, the track is tracked, the parcel came quickly
The cover is sooooo cool! Made qualitatively, to the Krasnodar Territory reached 12 days
Excellent quality and fast delivery. Arrived together with another parcel from another store, which is very convenient! For this money it is maximum and even more in quality! From China to Poland arrived in 15 days!!!!!!!!!!!!! Earlier) planned to get in early December and arrived on November 17! Very cool, everyone is happy, packed perfectly
I arrive super good and fast to chile in two weeks
All as in the description, complete with a bright lace, came quickly, tracked
Beautiful cover. Fits the buttons perfectly. It doesn't weigh much tmpoco. The grip is comfortable to walk down the street with it and leave the mobile supported on the table horizontally. Highly recommended :)
The cover is very steep!!! I really liked it. Fully matches as in the picture
É linda, chegou em 25 dias aqui no interior da Bahia
Great case!!!! Love it a lot, great quality and great design!! 100% recommended
Чехол такой же, как на картинке, кнопки удобно и мягко нажимаются. Сам чехол мягкий и яркий. Советую к покупке, пришёл быстрее, чем планировалось.
The goods went to Ukraine very quickly, the quality is excellent, the cover does not stink, exactly corresponds to the description. Bright colors, comfortable and beautiful.
Came quickly, the quality is excellent, packing too. Thank you)
A good case, without flaws, buttons are pressed well) I will wear it)
My wedding was very happy with request made her… recommend Great quality.
The case is quite quality. The buttons are pretty well made, and with a pretty nice touch. Exactly the same as the photo, I'm very satisfied with the case.
Cool quality! I worry only so as not to fall out of the cover, if I wear it on my neck
The goods were reviews, delivered to Ukraine for 3-4 types.
Cool case, there was no strap, but I had it from an old phone. Qualitatively
I ordered a cover on August 24, came on September 3. Good quality, on the phone sits tightly, inside the cover in place of the screws well-glued soft plugs, the phone will not scratch; the screws are also tightly fastened. Buttons are pressed normally. The cover itself is matte, the drawings are glossy, the volumetric figures are tightly glued. The strap is as good quality, adjustable, the fasteners of the strap are strong, in idea, keep should be normal. In general, I'm happy, the quality of the goods is good, the delivery is fast, I can recommend to the order.
Excellent case, convenient to hold the phone
Muitoo beautiful, great quality, arrived super fast in Brazil I live in ES, found very fast worth us, the store and helpful, then loved * _ *
It's very pretty and good quality, just as I expected
Чехол безумно крутой,не считая того,что крепление у ремешка серебрянные,а на чехле золотые…НО самое не приятное,что чехол шёл ОООЧЕНЬ долго и не отслеживалось никак( Продавец на сообщения не отвечал